Refund policy

Refunds & Returns

At uniwaybc.ca, we are dedicated to providing high-quality items to our customers. However, our return and exchange policy is designed to ensure customer satisfaction while managing operational efficiency. Please read the following terms carefully.

Eligibility for Returns and Refunds:

We do not accept returns or refund. Exchanges are available within 7 days of the purchase date. To qualify, the item must remain in its original condition and packaging, with all tags and labels intact. For items in blister packaging, a 15% restocking fee will apply if opened. A valid invoice may be required for any exchange request. We only replace items that are defective or damaged. If you need to exchange such an item, please send an email to support@uniwaybc.ca.

Timeframe for Exchanges:

You must notify us of your intention to exchange a product within 7 days of receiving it.

Exchange Process:

To initiate an exchange, please contact our customer support team via email at support@uniwaybc.ca. Provide your order number, the reason for the exchange, and any relevant photos of the product. Customers are responsible for any shipping costs associated with the exchange.

Return Charges:

You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable.

Warranty Information:

Physical damage or product modification voids all warranty coverage.

Return Address:

To return or exchange your online order product, mail it to our warehouse:
Uniway Computers BC
3830 Jacombs Rd #103,
Richmond, BC
V6V 1Y6

Contact Us:

If you have any questions or need further assistance regarding exchanges or refunds, please reach out to our customer support team at support@uniwaybc.ca.

Note: uniwaybc.ca reserves the right to update and modify this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for any changes. Your continued use of our website constitutes acceptance of these policies.